Privacy Policy

Data usage, your rights, and legal compliance when using the service. Your data enhances it. By agreeing to our terms, you consent to data collection and usage.

Last update

Adopted on February 15th, 2024

Definitions

Controller: Relocate Now LLC, or it's subsidiaries and affiliates (singularly and collectively “we" or "Relocate Now"), the organization that determines the purposes and means of processing Personal Data.

Cookies: Small data files stored on your device by websites for tracking, remembering preferences, and enhancing user experience.

Data Breach: An unauthorized access or disclosure of your personal information.

Data Retention: The period for which Relocate Now stores your personal information based on service needs and legal requirements.

Non-Personal Information: Data that doesn't identify individuals, such as usage statistics, browsing history, device details, and similar collected information.

Personal Information: Any data that allows identification of an individual, including name, address, email, phone number, tax ID, financial details, and other relocation/tax service-related information.

Services: Encompasses the relocation and tax-related services provided by Relocate Now, including the management of client information, communication with public entities, and any other related offerings.

Software: Refers to the Relocate Now application used for managing relocation and tax services.

Third Party: Any entity outside of Relocate Now involved in processing or accessing your information for service provision or legal compliance.

‍Website: Refers to the website promoting the Relocate Now and relocation/tax related services.

General

At Relocate Now we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in connection with our Relocate Now software ("Software"), and our Relocate Now website ("Website"). This policy applies to all information we collect through the Software and Website.

We collect personal information from you when you submit a request for services through our Software or Website, and such collection is based on our legitimate interest in providing our services, improving our service, and customer relationship management (CRM).

By using our Services, you consent to the collection, use, disclosure, and protection of your personal information in accordance with this Privacy Policy. If you do not agree with any of the terms of this Privacy Policy, please do not use our Services.

Collection and Use of Personal Information

We may collect Personal Information and Non-Personal Information from you in connection with your use of our Services.

Personal information is information that identifies or relates to you as an individual. The types of Personal Information we may collect include:

Contact information, such as your name, email address, mailing address, and phone number;
Tax related information, such as tax identification number, financial information and passwords;
Relocation information, such as social security number, immigration visas/permits, healthcare information and passwords; and

Other information you choose to provide to us.

We use the Personal Information we collect for the following purposes:

To provide our Services to you;
To communicate with you about our Services and respond to your inquiries;
To conduct research and analysis to improve our Services;
To comply with legal obligations and protect our rights and interests; and
For any other purpose with your consent.

The Non-Personal Information does not identify you as an individual. The types of Non-Personal Information we may collect include:

Usage information, such as your IP address, browser type, device information, operating system, and pages visited on our website;
Communications, such as messages you send to us or information you provide when you participate in a survey or promotion; and
Other information you choose to provide to us.

We use the Non-Personal Information we collect for the following purposes:

Analyze how you use the Software and Website.
Improve the user experience.
Personalize your experience with the Software and Website.
For other internal business purposes.

We may also use your contact information to send you newsletters about our products, services, and relevant relocation or tax notifications. If you do not wish to receive these newsletters, you can unsubscribe at any time by clicking the "unsubscribe" link in the email or by contacting us.

Disclosure of Personal Information

We will not share your personal information with any Third Party except:

Essential Service Providers:

We may share information with governmental agencies to fulfill legal reporting requirements related to relocation and tax obligations.

We may share information with service providers to support essential functionalities of the Software and Website, such as data storage, customer support, or payment processing. These providers are contractually obligated to protect your information with appropriate security measures.

Legal and Regulatory Requirements:

We may disclose information if required by law;
We may disclose information to regulatory bodies or law enforcement agencies if we believe it is necessary to protect our rights or interests, prevent fraud, or comply with the law.

Business Partners:

We may share information with our affiliated partners who are involved in providing relocation and tax services;
We may share information with external professionals assisting with relocation or tax services, like immigration lawyers or accountants.

Public Entities:

We may share information with relevant public entities as part of the relocation process, such as immigration authorities, social security or tax authorities, and as required by law.

We will only share the necessary information for the specific purpose outlined. We do not sell, rent, or lease your personal information to third parties.

Third-Party Links

Our Services may contain links to third-party websites, products, and services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies and terms of use of any third-party websites that you access.

You further acknowledge and agree that Relocate Now shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

Security

We take reasonable and industry-standard measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage can be guaranteed to be completely secure. We cannot guarantee the security of your personal information and disclaim any liability for unauthorized access to or use of your personal information.

How do we process personal data

Personal data is processed in accordance with the GDPR. The Personal data collected by Relocate Now will be:

Processed in accordance with the law;
Collected for specified, lawful purposes and not subjected to further processing incompatible with these purposes;
Factually correct and adequate in relation to the purposes for which they are processed;
Stored no longer than it is necessary to achieve the purpose of processing.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update this Privacy Policy, we will revise the "Last updated" date at the top of this document. If we make significant changes to this Privacy Policy, we will provide notice through our Services or by other means.

If you have any questions or concerns about this Privacy Policy, please contact us privacy@relocatenow.io